Shipping & Delivery Policy
At Mistry Material, we aim to make the delivery of construction and building materials convenient, reliable, and transparent. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
- Orders are processed after successful payment confirmation or approval of the selected payment method.
- Orders are generally processed within 1–3 business days.
- Orders containing products that require special handling, bulk quantities, or supplier coordination may require additional processing time.
- We will contact you if there is a significant delay in processing your order.
2. Delivery Locations
3. Delivery Time
Estimated delivery time depends on:
- Delivery location
- Product availability
- Order quantity
- Product type and weight
- Transportation availability
- Weather and other unforeseen circumstances
Typical delivery timelines may range from 2–7 business days after order processing. Heavy, bulky, customized, or bulk orders may take longer.
The estimated delivery date provided at checkout or by our team is only an estimate and may change due to circumstances beyond our control.
4. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery location
- Product weight and volume
- Order quantity
- Transportation requirements
- Distance from the dispatch location
The applicable shipping or delivery charges will be displayed at checkout where applicable or communicated to the customer before order confirmation.
For certain bulk construction-material orders, delivery charges may be quoted separately.
5. Heavy & Bulk Materials
Construction materials such as cement, steel, aggregates, tiles, boards, and other heavy or bulky products may require special transportation.
For such orders:
- Delivery arrangements may be coordinated separately.
- Additional transportation or handling charges may apply.
- The customer may need to ensure suitable access to the delivery location.
- Unloading arrangements may be the customer’s responsibility unless otherwise agreed in writing.
- Delivery may be made at the nearest accessible point if the delivery vehicle cannot safely access the requested location.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name of recipient
- Building/house number
- Street/locality
- City
- State
- PIN code
- Contact number
- Any relevant delivery instructions
Mistry Material is not responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.
7. Delivery Attempts
Our delivery partner or transportation team may contact you before or during delivery.
If the customer is unavailable at the delivery location, additional delivery attempts or charges may apply depending on the circumstances.
If an order cannot be delivered because of repeated unsuccessful delivery attempts, incorrect address details, refusal to accept the order, or lack of access to the delivery location, the order may be returned or cancelled.
8. Inspection at Delivery
Customers are encouraged to inspect the products at the time of delivery.
If there is visible damage, shortage, incorrect quantity, or an incorrect product, please notify the delivery personnel immediately where possible and contact Mistry Material as soon as possible with supporting photographs or other evidence.
For products delivered in sealed packaging, customers should check the package condition before accepting delivery.
9. Delays
Delivery may be delayed due to circumstances including, but not limited to:
- Severe weather
- Traffic or transportation restrictions
- Natural disasters
- Strikes or operational disruptions
- Government restrictions
- Supplier delays
- Product availability
- Incorrect delivery information
- Other circumstances beyond our reasonable control
Mistry Material will make reasonable efforts to keep customers informed of significant delivery delays.
10. Undeliverable Orders
If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect address, unavailable recipient, refusal to accept delivery, or inability to provide reasonable access, additional delivery or return charges may apply.
Any refund for an undeliverable order will be subject to our applicable Cancellation & Refund Policy and may be reduced by applicable shipping, transportation, handling, or return charges.
11. Product Availability
If a product becomes unavailable after an order is placed, we may contact the customer to discuss an alternative product, revised delivery timeline, or cancellation/refund, as applicable.
12. Contact Us
If you have questions about your order or delivery, please contact Mistry Material through the contact details provided on our website.
Mistry Material
Website: mistrymaterial.com
This policy may be updated from time to time to reflect changes in our delivery processes, services, or applicable requirements.
