Privacy Policy
At Mistry Material, we respect your privacy and are committed to protecting the personal information you provide when using our website, products, and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Account login information
- Order and transaction details
- Product preferences and enquiries
- Information you provide through contact forms or customer support
- Technical information such as IP address, browser type, device information, and website usage data
We collect only information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm payments and transactions
- Provide customer support
- Communicate with you about your orders
- Respond to enquiries and requests
- Manage your customer account
- Improve our website, products, and services
- Prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted and where applicable
3. Payment Information
Payments may be processed through third-party payment providers.
Mistry Material does not intend to store your complete debit card, credit card, banking, or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.
Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Remember shopping cart and website preferences
- Improve website functionality
- Understand how visitors use our website
- Analyze website performance
- Support security and fraud prevention
- Provide relevant marketing or advertising where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Third-Party Services
We may use third-party service providers for services such as:
- Payment processing
- Shipping and delivery
- Website hosting
- Website analytics
- Security
- Email communication
- Marketing
- Customer support
These providers may process information as necessary to provide their services. Their handling of information may also be subject to their respective privacy policies and terms.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers, delivery partners, payment processors, technology providers, professional advisers, or authorities when reasonably necessary to:
- Fulfil your order
- Provide requested services
- Process payments
- Deliver products
- Maintain website operations
- Protect our business and users
- Comply with legal obligations
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Raise a privacy-related concern or complaint
Some information may need to be retained where required by law or for legitimate business purposes.
10. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may unsubscribe using the available unsubscribe option or contact us to request removal from marketing communications.
Transactional communications, such as order confirmations, payment notifications, and delivery updates, may still be sent when necessary to provide our services.
11. Children's Privacy
12. External Links
13. Changes to This Privacy Policy
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: support@materialdepo.com
